Refund policy
Return & Refund Policy – pluvo.in
At pluvo.in, we strive to deliver high-quality products to our customers. Please read our return and refund policy carefully.
1. Eligibility for Returns
We accept returns only in the following cases:
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You have received a wrong product, or
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The product received is damaged or defective
We do not accept returns for any other reasons.
2. Return Request Process
To initiate a return, you must:
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Email us at supportpluvo@gmail.com within 48 hours of delivery
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Include:
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Your Order ID
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Clear images or video of the product showing the issue
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Our team will review your request and guide you with the return process.
3. Return Conditions
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The product must be unused and in its original packaging
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Return requests without proof (images/video) may not be accepted
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Returns sent without prior approval will not be accepted
4. Refund Process
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Refunds will be processed only after we receive the returned product at our facility
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Once received and inspected, your refund will be initiated
5. Refund Timeline
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Refund will be processed within 7 working days after receiving the returned product
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The amount will be credited via the original payment method or as store credit (if applicable)
6. Contact Us
For return requests or any queries, contact us at:
By placing an order on our website, you agree to the terms of this Return & Refund Policy.